Where is my order?

Your order can be tracked using the link provided or through the courier website.

Which delivery options are available?

For UK orders, we have Next day, Saturday or 3-4 Working Day options. 

For International orders, delivery times are based upon distance, and can range from 2 to 7 days.

When is the delivery window?

For Royal Mail deliveries we cannot provide a specific time that it will be delivered, only that it will arrive to you in the time frame you selected at checkout.

For international deliveries, please use the tracking number provided on you shipping confirmation email.

Which delivery companies do you use?

For UK orders, we use Royal Mail.

EU orders are delivered by DPD.

Rest of the World deliveries are by DHL.

When are customs and import charges added?

If your order is over a certain amount, the customs and import charges will be added when it reaches the country of destination. 

Can you ship to PO boxes?

Unfortunately we do not ship to PO Boxes. 

My order has not arrived in the delivery window I selected?

If your order has not arrived in the time frame you have selected, there may be an issue with delays in your area. Please check the courier website using the tracking code provided.